Refund Policy

Last Updated: March 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued by ozolkalne for purchases made through Ozolkalne. This policy is designed to ensure clarity and fairness for both the customer and ozolkalne, while providing maximum legal protection in accordance with applicable laws in Latvia (LV).

Scope and Applicability

This Refund Policy applies to all purchases made on Ozolkalne. By making a purchase, you agree to be bound by the terms of this policy. This policy does not apply to any third-party products or services that may be linked to or advertised on Ozolkalne.

Definitions

  • Refund: A return of funds to the customer for a purchase made on Ozolkalne.
  • Customer: Any individual or entity that purchases products or services from Ozolkalne.
  • Purchase: The transaction completed by the customer for products or services offered on Ozolkalne.

Main Policy Content

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • The product is defective or not as described.
  • The customer has not received the product within the specified delivery timeframe.
  • The customer cancels the order within 14 days of purchase, provided the product has not been used or activated.

2. Refund Process

To initiate a refund, customers must:

  1. Contact ozolkalne via email at [email protected] or by phone at +3712618607971 within the applicable refund period.
  2. Provide proof of purchase, including order number and details of the issue.
  3. Return the product in its original packaging, if applicable, to the address provided by customer service.

3. Timeframe for Refunds

Refunds will be processed within 14 business days of receiving the returned product or cancellation request. The refund will be issued to the original payment method used for the purchase.

User Rights and Obligations

Customers have the right to request a refund in accordance with this policy. Customers are obligated to:

  • Provide accurate information when making a purchase.
  • Follow the refund process as outlined above.
  • Return products in a timely manner, if applicable.

Limitations and Disclaimers

ozolkalne reserves the right to refuse a refund if:

  • The request is made outside the specified refund period.
  • The product has been used, activated, or damaged by the customer.
  • The customer fails to provide adequate proof of purchase.

In no event shall ozolkalne be liable for any indirect, incidental, or consequential damages arising from the purchase or use of products or services from Ozolkalne.

Data Protection/Security

ozolkalne is committed to protecting the personal information of its customers. Any personal data collected during the refund process will be handled in accordance with our Privacy Policy, which is available on Ozolkalne.

Changes to Policy

ozolkalne reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on Ozolkalne. Customers are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: ozolkalne
Phone: +3712618607971
Email: [email protected]
Address: Z-Towers, Daugavgrīvas iela 9A, Floor 12, Office 45, Riga, LV-1048, Latvia

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Latvia (LV). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Latvia.